Smita is an Executive/ Transformational Coach and a specialist in the area of people performance with about 30 years of experience spanning across Banking, Consumer Finance, Wealth Management, Stock Broking and the BPO Industries. She has handled various assignments in frontline operations for 11 years in Citigroup and GE Capital before moving to the L&D space as the Learning Leader for GE Finance, India. After a successful 3 years, she moved to Citigroup to head the L&D for their NBFC and to address the learning needs of the Senior Vice Presidents and above of Citibank. She rounded off her financial services experience with a stint with Fullerton in the wealth management space. Her experience, has placed her in a unique position of being able to develop and deliver L&D solutions and strategies that effectively meet the human capital development needs of organisations, while, at the same time, keeping in mind business needs and expectations.

Smita joined Vyaktitva in 2011 with the desire to help enhance people performance across organisations. Since then, she has been working on various Coaching, Organizational Design and Learning & Development assignments focussed on enhancing individual and organizational performance. She has designed and delivered solutions for premier organizations including Colgate, Airtel, Genpact, Star TV, Hewitt, Whirlpool, Bharti Axa Limited, Interglobe, Cipla, PeopleStrong and Citibank to name a few. Her experience has been across cultures, levels, and industries.

Areas of Specialization

  • Coaching and enabling performance
  • Strategic consulting in Learning and Development
  • Transformation and change enablement

She has proven experience in the area of employee engagement having led diverse teams, which have reported lowest attrition rates and highest engagement scores. She brings expertise in leading and building high performing teams and in conceptualizing and executing projects. Her experience across front line operations and enabling functions helps her to have an overall business perspective and have a 360° view.

At Vyaktitva she has been engaged with diverse clients and has worked with them on Team Building, Leadership, High Performance Coaching and Mentoring to name a few.


  • MBA, Faculty of Management Studies , Delhi University
  • M.A. English Literature, Delhi University

Certifications and Accreditations

  • Accredited MBTI practitioner
  • Certified in the use and facilitation of the Thomas Kilman instrument
  • Certified for DISC
  • 6 Sigma certified
  • Certified trainer for administering and facilitating 360° assessments

Core Values

  • Integrity of thought and actions
  • Mutual trust, respect and compassion


Vyaktitva, 76 Navjiwan Vihar, New Delhi 17
Vyaktitva, 76 Navjiwan Vihar, New Delhi 17